Frequently Asked Questions

Get answers to common questions about VIP Elite Lounge Pass - 60 min.

Arrive relaxed and ready to unwind; you'll enjoy extended lounge access, premium amenities, and dedicated relaxation time. A therapist or host will guide transitions, and you’ll leave with calm, refreshed muscles and a clearer mind after the full 60-minute experience.

Advance booking is recommended to secure your preferred time and ensure lounge availability. We reserve rooms and amenities per guest, and booking ahead guarantees a smooth check-in and personalized attention during your 60-minute indulgence.

Guests with contagious illnesses, open wounds, recent surgeries, uncontrolled high blood pressure, or certain cardiovascular conditions should consult a physician before booking. Pregnant clients must disclose status so we can recommend appropriate options. Always inform staff of medical concerns during check-in.

Yes—enhancements like aromatherapy, hot stone touches, extended massage time, or specialty scrubs can be added when available. Please request upgrades during booking or upon arrival; we'll confirm pricing and availability to customize your 60-minute experience.

We recommend arriving 15–20 minutes before your scheduled time to check in, enjoy preliminaries like tea and robes, and settle into the lounge. Early arrival ensures you receive the full extended access and unhurried transition into relaxation.

Yes—subject to availability we offer paired lounge seating and synchronized services for couples. Please book couples' access in advance so we can coordinate adjacent spaces and therapists, creating a shared, luxurious relaxation experience during your 60-minute session.